Privacy Policy

Information we may handle

Casino Midas may handle information that identifies a player, relates to a player account or is connected with activity on the website. The type and amount of information handled depends on how the website and services are used. Some information is provided directly by a player, while other information is collected automatically when the website, account or casino features are accessed.

Account and contact details

Account information may include a player’s name, date of birth, residential details, email address, username, account preferences and other details needed to create, verify and administer an account. We may also keep records of communications with support, including questions, requests, complaints and information supplied during account assistance. These records help us respond consistently and maintain an accurate history of relevant interactions.

Identity and verification information

Where checks are needed, we may handle information used to confirm identity, age, location or account details. This may include copies of identity documents, proof of address, information connected with the ownership or source of funds where appropriate, and the results of verification checks. Verification information is used to help protect accounts, prevent misuse and support compliance with applicable requirements.

Payment and transaction information

We may handle records of deposits, withdrawals, wagers, wins, losses, payment methods, account balances and transaction history. Payment providers may process payment details when a transaction is made. We use relevant payment and transaction information to process requests, investigate unusual activity, provide support, maintain accurate records and meet applicable obligations.

Device, technical and usage data

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, access times and interactions with website features. We may also receive information about errors, performance and how the website is used. This helps us maintain security, identify technical problems and improve the service.

Why information is used and when it may be shared

Personal information is handled for purposes connected with operating, securing and improving an online casino service. The same information may be used for more than one purpose where this is reasonably necessary and permitted. We seek to handle information in a way that is relevant to the purpose for which it was collected.

• Creating, maintaining and administering player accounts.
• Providing casino services, account features and customer support.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age, location and account information.
• Detecting, investigating and preventing fraud, scams, money laundering, collusion, unauthorised access and other misuse.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Communicating about account activity, verification requests, security matters, service notices and changes to the website or its terms.
• Understanding website use so that features, performance and the player experience can be improved.
• Sending marketing communications where permitted and where a player has provided consent or another valid basis applies.
• Keeping records and responding to lawful requests or requirements.

Service providers

Casino Midas may use service providers that support hosting, technology, payments, identity verification, fraud prevention, customer support, security, analytics and communications. These providers may access relevant information only where needed to perform their services. They are expected to use appropriate safeguards and handle information in accordance with their responsibilities.

Other disclosures

Information may be disclosed where reasonably necessary to protect players, investigate suspected wrongdoing, prevent fraud, resolve a dispute, respond to a lawful request or protect the rights, property and security of Casino Midas, its systems and users. Some providers or systems may be located outside Australia. Where information is handled in another country, reasonable steps are taken to support suitable security and privacy protections.

We do not seek to use personal information for unrelated purposes without an appropriate basis or notice. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or de-identified, subject to legal, security and operational requirements.

Cookies and similar technologies

Cookies are small text files or similar technologies that may be placed on a device when a website is visited. They can help a website recognise a returning browser, keep an account session active, remember preferences, support security and understand how pages and features are used.

• Essential cookies may support account access, navigation, security checks and core website functions.
• Preference cookies may remember settings such as language, display choices and other selections.
• Analytics cookies may provide information about website performance, use and technical issues.
• Marketing or communication-related technologies may help measure campaigns or make information more relevant, where permitted.

Some cookies are temporary and are removed when a browser session ends. Others may remain until they expire or are deleted. The cookies and similar technologies used may change as the website develops. Players can manage, block or delete cookies through their browser settings, usually within the privacy, security or site settings menu.

Blocking or deleting essential cookies may affect account access, security checks or the operation of some website features. Changing cookie settings may not remove information that has already been collected and may not change other processing connected with an account. Players should review their browser instructions to understand the controls available.

Security, storage and retention

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission, restricted permissions and procedures for staff and service providers. No website, network or electronic storage system can be guaranteed to be completely secure.

Access to personal information is limited to people and service providers who need it for an appropriate purpose. Identity documents, payment records and other sensitive information are handled with additional care and may be subject to stronger access controls. Players should keep account credentials private, use suitable passwords and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Closing an account does not always result in the immediate deletion of every record. Some account, identity, transaction, communications, security and compliance records must be kept for a period required by law, even after an account has been closed.

Records may also need to be retained for legitimate purposes such as resolving disputes, preventing fraud, protecting the service, responding to lawful requests and demonstrating that relevant obligations have been met. When retained information is no longer required, it will be deleted, anonymised or securely disposed of where practical. De-identified information may continue to be used for statistical, security or service improvement purposes because it no longer reasonably identifies a player.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights to ask how their personal information is handled and to request access, correction or deletion. Players may also withdraw consent to marketing communications. These rights may be subject to identity checks, legal requirements, security considerations and other lawful exceptions.

Making a data request

To request access to your personal information, ask for incorrect information to be corrected, request deletion of your data or withdraw consent to marketing, contact support@midascasino.wtf. Please describe the request clearly and provide enough information for the relevant account or information to be identified. We may need to verify your identity before providing information or making changes. This helps prevent personal information from being disclosed to the wrong person.

An access request may be answered by providing a copy or summary of relevant personal information where appropriate. If information is inaccurate or incomplete, players may ask for it to be corrected. A deletion request will be considered carefully because some records may need to be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. If deletion is not possible, the relevant limitation may be explained in general terms where appropriate.

Marketing preferences

Players can usually unsubscribe from promotional emails by using the unsubscribe option included in the message. Players may also contact support@midascasino.wtf to withdraw consent to marketing. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal. It also does not stop essential account, transaction, security or service communications that are necessary to provide or protect the account.

Policy updates

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The current version will be made available on the website. Players should review this page from time to time so they remain informed about how Casino Midas handles personal information. Questions, concerns and privacy requests can be directed to support@midascasino.wtf.